Adult Nationals DVDs

[dcden]

Hello all...

I ordered a DVD of my flight from Adult Nationals in Chicago but have not received it yet. Has anyone else received their DVD? I don't remember what the name of the company was that was doing the videos this year. Any help would be appreciated. Thanks!

[Isk8NYC]

The AN2007 website says that the videographer was "LocalMotion."
http://www.adultnationals2007.org/vendor.html

Here's their Contacts page:
http://www.localmotionproductions.com/contact.htm

[coskater64]

They were very clear in telling me 4-6 weeks. So probably late may early June.

[doubletoe]

Yep, they told me around the end of May as well.
Videos will probably be up on IceNetwork.com before we get our DVD's. I know IceNetwork has now received the videos from the West Rink competitions and are processing them for uploading. East rink videos have not been received yet.

[dcden]

Cool then... I didn't remember the 4-6 weeks time frame but then again I was running around in 8 different directions on Saturday of that weekend, so it's probable that they told me and my mind was concentrating on downgraded cheated toe loops or one-point time violations instead.

Thanks for the info guys!

[doubletoe]

Cool then... I didn't remember the 4-6 weeks time frame but then again I was running around in 8 different directions on Saturday of that weekend, so it's probable that they told me and my mind was concentrating on downgraded cheated toe loops or one-point time violations instead.

Thanks for the info guys!

UH! Don't even remind me about the downgraded toeloops, LOL! :frus:

[FrankR]

UH! Don't even remind me about the downgraded toeloops, LOL! :frus:

I was about to post about this. Looking through the protocols for my event, they even dinged guys on SINGLE toeloops. They downgraded the singles to nothing. My coach and I were just discussing that this morning. It looks like the technical specialists at Adult Nationals this year didn't cut us any slack whatsoever. Personally, I'm okay with it and I was dinged for my toeloops as well. As long as the technical specialist is consistent within the event, then it's all good.

[dcden]

they even dinged guys on SINGLE toeloops.

Yup, I'd be part of that crowd.

I was warned about the toe loop thing when I arrived at AN, and sure enough on Friday of AN the judges called one of my combos an "Axel - nothing". Changed the toe loops to loops the next day and got credit for all of them.

It seemed like they were being very strict about it at the time, but now I can kinda see where they're coming from. I've been converting my old skating competition tapes to DVD this past week (thus the reason why I opened this thread), and have noticed that a lot of skaters do toe waltz or toe Axel jumps. I guess it's the adult version of the flutz.

[dcden]

(deleted multiple post)

[FrankR]

I was warned about the toe loop thing when I arrived at AN, and sure enough on Friday of AN the judges called one of my combos an "Axel - nothing". Changed the toe loops to loops the next day and got credit for all of them.


That was actually a very good strategic move, Dennis. I did the math when I got back from Chicago and out of the twelve man field, you received the most points for your jump elements.

[doubletoe]

Yup, I'd be part of that crowd.

I was warned about the toe loop thing when I arrived at AN, and sure enough on Friday of AN the judges called one of my combos an "Axel - nothing". Changed the toe loops to loops the next day and got credit for all of them.

It seemed like they were being very strict about it at the time, but now I can kinda see where they're coming from. I've been converting my old skating competition tapes to DVD this past week (thus the reason why I opened this thread), and have noticed that a lot of skaters do toe waltz or toe Axel jumps. I guess it's the adult version of the flutz.

Yep, I did the same thing, LOL! I noticed the technical controller we had in Gold III QR downgraded one of my two toeloops so I worked on fixing that particular one the next day in FR. Unfortunately, we had a different TC in FR and Champ. Gold and she was much stricter on all of the calls (not just toeloops). I had added a third toeloop since QR and she downgraded all 3 of them! So the next day for Champ. Gold I changed two of the three toeloops to loops (leaving one toeloop just to look like I was trying, LOL!). The one toeloop got downgraded, but at least I picked up the points on the two loops. I felt badly for those skaters who only had one chance to skate and weren't able to take advantage of the IJS learning curve for their second/third events like we did, KWIM?

[FrankR]

Yep, I did the same thing, LOL! I noticed the technical controller we had in Gold III QR downgraded one of my two toeloops so I worked on fixing that particular one the next day in FR. Unfortunately, we had a different TC in FR and Champ. Gold and she was much stricter on all of the calls (not just toeloops). I had added a third toeloop since QR and she downgraded all 3 of them! So the next day for Champ. Gold I changed two of the three toeloops to loops (leaving one toeloop just to look like I was trying, LOL!). The one toeloop got downgraded, but at least I picked up the points on the two loops. I felt badly for those skaters who only had one chance to skate and weren't able to take advantage of the IJS learning curve for their second/third events like we did, KWIM?

I was one of the participants that only got one chance to skate under IJS but I went in with the idea that I would try the double toes but stay clear from any single toes. This way, even if my doubles were downgraded (which they were) they would at least count as singles. I usually don't toe-waltz on single toes but under the pressure of competition, I didn't want to chance that I might tighten up on those toe loop take-offs and wind up getting nothing for those single toes.

[dcden]

out of the twelve man field, you received the most points for your jump elements.

That has to be one of the most alarming factoids to come out of AN2007!

Seriously Frank, that made my day (though I had to work out the math on my own before I believed you). Too bad my spins were nowhere to be found that day... they were fine in my open event but then I guess they got bored and went sightseeing during Championship! It does pay to be a KKODEHORRR sometimes but you also have to skate well.

[WhisperSung]

I haven't gotten my AN DVD yet, but they told me it'd only take 2 weeks. Hmm. Same for the sweatshirt I bought. They said it'd be two weeks (I'm in MN and the company's in IL. . .not that far apart!).

I don't want to start my own thread for this, but has anyone else NOT received their Mids DVD yet from CG Video? It's been 6 weeks (and they said it'd be sent the Monday after the event), my check was cashed 6 weeks ago, as well. I've called and left several voicemails, and they won't respond to my repeated requests for a status update. I'm moving across the country soon (which I've told them!) and I'm afraid I won't get the video in time. Quite rude. I just don't know what to do. It sounds dumb, but I'm going to be quitting my job to go back to school when I move, so $40 is a lot of money to waste on not getting a DVD for me. :cry:

[lovepairs]

Whisper,

No need to apologize, because $40 is a good deal of money for something that can be easily "burned" on the spot for you. At E. Sectionals we went up to the video people purchased a DVD of our flight, went out to breakfast, and in less then an hour it was burned for us and ready to go. Up until very recently this is how we were getting our DVD's, and it helped tremendously to see our skate right after it happend when everything was fresh in our minds.

This has been the first year that we've been tourchered by having to wait 4-6 weeks (or, my guess be will that it will be longer) to receive our DVDs. I don't know what's changed, other than now they put fancy "Chapter" decorations on the flights, but I would prefer raw footage without all the bells and whistles. They have the technology, and for the $$$ we are all paying, they should have another person at their table who is doing nothing other than burning DVDs to be taken away.

I really don't know what's changed, but it wasn't this frustrating in the past. It is very frustrating waiting for Mid-Westerns and Adult Nationals to come up on IceNetwork, too, when we saw all of the "kids" events appear in a very timely fashion.

[TimDavidSkate]

was it like this at Dallas last year?

At the AN in Overland Park - I didnt have to wait weeks - the guy burned the dvd of my whole flight less than 3 minutes :bow:

[doubletoe]

I haven't gotten my AN DVD yet, but they told me it'd only take 2 weeks. Hmm. Same for the sweatshirt I bought. They said it'd be two weeks (I'm in MN and the company's in IL. . .not that far apart!).

I don't want to start my own thread for this, but has anyone else NOT received their Mids DVD yet from CG Video? It's been 6 weeks (and they said it'd be sent the Monday after the event), my check was cashed 6 weeks ago, as well. I've called and left several voicemails, and they won't respond to my repeated requests for a status update. I'm moving across the country soon (which I've told them!) and I'm afraid I won't get the video in time. Quite rude. I just don't know what to do. It sounds dumb, but I'm going to be quitting my job to go back to school when I move, so $40 is a lot of money to waste on not getting a DVD for me. :cry:

We called about a week ago to ask when the AN DVD's would be sent out and we were told 6 weeks. . .

[doubletoe]

I was one of the participants that only got one chance to skate under IJS but I went in with the idea that I would try the double toes but stay clear from any single toes. This way, even if my doubles were downgraded (which they were) they would at least count as singles. I usually don't toe-waltz on single toes but under the pressure of competition, I didn't want to chance that I might tighten up on those toe loop take-offs and wind up getting nothing for those single toes.

Sounds like a good strategy! I personally think that underrotated double toes should be called as axels. I mean, it's much more accurate, isn't it? ;)

[FrankR]

Sounds like a good strategy! I personally think that underrotated double toes should be called as axels. I mean, it's much more accurate, isn't it? ;)

Actually my coach and I discussed this at great length when we were constructing my program. Finally, we heard that the technical specialists call elements based on intent. If the skater clearly intended to perform a toe-loop, then it would be called a toe-loop and if the take off or landing was cheated, then it would be downgraded accordingly but still called as the intended jump.

Under the rules that were used at Adult Nationals this year, it would have been more beneficial from a scoring perspective for the skater if toe-axels were called axels because then we'd get credit for sequences containing axels instead of combinations involving single toe-loops. However, I read on the USFS Discussion Board that they were considering changing the rules so that a jump can only be done once in combination and repeated once solo and that's it (a la the Zayak Rule for Triples). If that passes, then I'd be in trouble if they call toe-axels as axels. I'd end up having four axels in my program which would be a no-no.

[doubletoe]

Actually my coach and I discussed this at great length when we were constructing my program. Finally, we heard that the technical specialists call elements based on intent. If the skater clearly intended to perform a toe-loop, then it would be called a toe-loop and if the take off or landing was cheated, then it would be downgraded accordingly but still called as the intended jump.

Under the rules that were used at Adult Nationals this year, it would have been more beneficial from a scoring perspective for the skater if toe-axels were called axels because then we'd get credit for sequences containing axels instead of combinations involving single toe-loops. However, I read on the USFS Discussion Board that they were considering changing the rules so that a jump can only be done once in combination and repeated once solo and that's it (a la the Zayak Rule for Triples). If that passes, then I'd be in trouble if they call toe-axels as axels. I'd end up having four axels in my program which would be a no-no.

Actually, you bring up a good point. An axel immediately following the landing of another jump is considered a separate jump element rather than a combination or sequence (I had a loop-axel in my program at AN). So if you did a double toe as the second jump in a combination and it got downgraded to a single axel, it would use up two jump elements instead of one. Then your 6th jump element wouldn't count. Hmm, that does complicate things. . . But yes, next year we'll only be allowed to do each jump twice, either once as a solo jump and once in combination/sequence, or both times in combination/sequence. That rule was supposed to be in effect at Sectionals and AN this year, but due to an error in the WBP rules in the competition announcements, they did not implement it after all. Lucky for us, since we were able to change our toeloops to loops even if we already had two loops, LOL! Now we have one more year to get our toeloop takeoffs clean. . . ;)

[saras]

Sounds like a good strategy! I personally think that underrotated double toes should be called as axels. I mean, it's much more accurate, isn't it? ;)

it depends - if they're underrotated by rotating the take-off toe and taking off forwards, yes, they're more like axels. If they're underrotated by taking off correctly but not getting all the way around at the landing, they're not like axels at all ;)

[NoVa Sk8r]

USFSA has now published the protocols for all the IJS events at AN:
http://usfsa.org/event_details.asp?id=34946

[Csk8er]

Yep, they told me around the end of May as well.
Videos will probably be up on IceNetwork.com before we get our DVD's. I know IceNetwork has now received the videos from the West Rink competitions and are processing them for uploading. East rink videos have not been received yet.

I'm not going to complain too much. But it's pretty frustrating considering the price we pay for the DVD to see your video up on the Ice Network before you actually receive the DVD copy in the mail. I'm waiting on the DVD, as well as the award photos.

[doubletoe]

I'm not going to complain too much. But it's pretty frustrating considering the price we pay for the DVD to see your video up on the Ice Network before you actually receive the DVD copy in the mail. I'm waiting on the DVD, as well as the award photos.

I know, you'd think the podium shots at least wouldn't take so long to process. Geez. . . :roll:

[mr7740]

If you ordered a dvd do they send you the podium pictures? How does that work? The dvd people were the ones taking the podium pictures, correct?

[doubletoe]

They send you the podium pictures if you ordered (and paid for) podium pictures. I'm not sure whether they send them with the DVD or separately (assuming you ordered both), but I'm going to assume they'd mail them together.

[jskater49]

They send you the podium pictures if you ordered (and paid for) podium pictures. I'm not sure whether they send them with the DVD or separately (assuming you ordered both), but I'm going to assume they'd mail them together.

I've had lots of experience with Local Motion - usually pictures arrive before DVDs and it can take a month to 6 weeks.

j

[doubletoe]

I've had lots of experience with Local Motion - usually pictures arrive before DVDs and it can take a month to 6 weeks.

j

Thanks for the info! So far, it has been a month for my photo, so I'll figure another 2 weeks. . . :roll:

[sk8er1964]

Someone said on an email list that I subscribe to that they contacted the company, and the company said that the dvd's are being mailed tomorrow - Monday at the latest.

[lovepairs]

I just received an email from them today that the DVD's will be in the mail by the end of this week. I'm writing this on Thursday, May 24th. I really hope they mean it...it's been almost a month and a half and I still haven't seen how horrible our skate was to put us next to last. It felt good when we came off the ice and I was shocked to see our placement, so am really curious to see how horrible it actually looked...8O :frus: 8O :??

[Csk8er]

I received my photo 2 days ago:) Hopefully, the DVD will arrive sometime next week--although thanks to the Ice Network, I have already seen my performance.

[sexyskates]

My podium photo arrived last week. Still waiting on the DVD.

[sk8er1964]

I received my photo 2 days ago:) Hopefully, the DVD will arrive sometime next week--although thanks to the Ice Network, I have already seen my performance.


Lucky you. :) Most events aren't on Ice Network either.

[TimDavidSkate]

Any of you received your dvd's? :halo:

I havent gotten mine :frus: {Darn it, I want to see myself slam into the boards} :twisted:

[daisies]

I haven't received mine yet. And IMO it's ridiculous and bad business that it takes so long.

[TimDavidSkate]

At Kansas City, it was so quick. I got it within 10 minutes. They took down my info and burned it within minutes. They had several dvd video burners on site too that made the difference :bow:

[Lutzlooploop]

I haven't received mine yet. And IMO it's ridiculous and bad business that it takes so long.


Agreed. I also think its rather disconcerting that the Ice Network is being touted as being the future source of premiere information sharing with US Figure Skating, when the site is not running timely in its current incarnation, which by the company's own admission, is rudimentary compared to future plans. It doesn't bode well for the future imho. It really should not take that long to encode and edit the video from Adult Nationals. They aren't editing a feature length film for goodness sakes. But I guess there's a totem pole somewhere, and perhaps Adult Nationals unfortunately is somewhere near the bottom on that scale of priorities. Rant over....:giveup:

[Stormy]

Yeah, but ALL the other events are done for the season. What else do they have to do, but put AN vids up? I'm very frustrated myself, I want to see my group!

[lovepairs]

I Want My Subscription $$$$ Back!!!

[AdultPairSkater]

Hello everyone!

This is my first post here, and I do not tend to make many posts on any boards. I know many of you very well indeed from the past 10 years competing, doing ice shows, clinics, etc. I competed in singles through Silver for 10 seasons, and have competed in pair skating since 2003. However, I started skating with Lauren about 3 years ago, and we have done two ANs in the Silver Pair event. I only compete pairs now.

This issue about the DVDs is based completely on the company "Local Motion Productions", aka The Shipwashes, Deb and Mitch Shipwash. They claim to be professional videographers, but what they are proving themselves to be are former adult skaters who had routine jobs until they saw the cash-cow that videography certainly can be, and with no real training in flim, television or business, they went into this business.

They are not professional business people. Professionals know how to charge credit cards properly. Professionals do not take orders and not give receipts when payment is made. Professionals do not accept assignments without knowing how they will complete the product. Professionals do not respond to e mail inquiries with double-talk. Their performance both last year and this year is poor. The product is ordinary, as I have video from many companies and it's all the same quality.

I suggest a massive e mail writing campaign to them to get this DVD business finished. Many of us wanted to have celebration gatherings and without the video, there is no celebration. Many of us need the DVD to continue improving and learning. Shocking is their callousness and disregard for us, as they are former champions at AN, and they are fellow adult skaters. But they are unprofessional, cold, callous and after working with them 3 seasons in a row, seemingly stupid and unknowledgable about completing their product. I saw their names there at the competition as the videographers and I CRINGED.

Write to them courtesy of their website, or you can e mail them at

ShipwashD@aol.com or
lmpvideo@aol.com

We are the consumers and we all PAID OUR FEE. We have a right to our product delivered in a timely fashion per their own words (actually, Mitch said 4 weeks, we are going on 7 weeks), or they are in breech of contract. We paid, they said 4 weeks, where's my DVD?

Write e mails! Write two e mails a day! Let's make this happen SOON!

Cheers!

[Terri C]

Maybe this is something Ann D or the Adult Committee needs to be aware fo for future AN's or Sectionals as far as advising the LOC.
Just a thought.

[WhisperSung]

If it makes anyone feel better, I *still* haven't gotten my DVD from Adult Mids yet either. It's been almost 3 months. 8O I actually got ahold of someone last week who promised me my DVD would be in the mail by Thursday. They're in the same city as me, and I *still* haven't gotten it. I'm about to tear my hair out.

As for Adult Nationals, I haven't gotten my DVD, nor have I received the sweatshirt I ordered. I'm in the process of planning a cross-country move, so this is a very stressful time for me, and I'm not very appreciative that $150+ worth of skating stuff I've purchased has not yet arrived. :frus:

[jskater49]

I have to speak up in defense of the Local Motion people. They've always been professional and nice to me and people I know.

I won't defend the time it takes to get a DVD except to say I've waited a long time for DVDS and tapes from other companies. I agree it would be nice if they ALL could get the equipment necesary to let you take the DVD home. I suspect it would cost more however. Companies that can do that now are certainly to be preferred but I do not agree with the personal attacks on the couple from Local Motion.

Plus the quality of their work is MUCH better than CGC or whatever the company that did midwesterns and that is really inexcusable that you have not got your DVD yet from them!

j

[Debbie S]

Well, I ordered VHS copies of the Bronze II event at AN in '06 and '05 (actually, in '05 it was Bronze I) and Local Motion sent it to me within a week (and I ordered a couple of weeks after AN - I remember last year, I got it on May 1, the day I finally passed Bronze MIF). Perhaps it's a problem with the DVD format. I did not go to AN, but I understand they did not offer videos in VHS format, only DVD. Well, if they can't seem to figure out DVD technology and how to get them out in a reasonable (and I think over a month and counting is not reasonable) amount of time, then they shouldn't be offering that as their only format. And there is no excuse for not responding to e-mail inquiries from people who (rightfully) are irritated that they've paid money and haven't gotten what they ordered. I agree that the Adult Committee and/or next year's LOC should look into getting a different video vendor for next year. If a business shows that they can't provide the services they are contracted for, then it's time to make a change.

As long as we're complaining about videography companies ;) , I will add my own comments that I thought the vendor who did the photos and videos at NYI this year was terrible (in case anyone from the NYI committee is lurking). What happened to Productions East? They may have been a little more expensive, but at least they did their job. And offered VHS format as well as DVD. First, there were no photos for most of the events on Saturday due to a malfunction on their part (OK, I realize they didn't mean for that to happen, but really, it was kind of their fault). I don't know about anyone else, but I thought the quality of my photos (from my Sunday events) left a bit to be desired. IIRC, they got a bunch of shots at the beginning and then a bunch at the end (like about 8 or so of my butt during my final scratch spin) and really nothing of most of my program (like my spiral or something else that was mildly photogenic).

Then, for my DVD, they didn't give me the full flight of my MIF event, after I specifically asked for it and they wrote it on the order form (of which I have a copy). Since the cost was the same b/c it was the second 'full flight' event I ordered (also got my FS), I didn't bother to send it back. And I believe I was charged right away and the DVD didn't arrive for about 3 weeks, although given the backlog with the AN and Mids DVDs, I guess I shouldn't complain - although I will add that with Productions East, I've usually gotten my tape within a week (and they've been the vendor for several other comps I've attended) if not at the event. And the DVD video quality was very poor, although I've only watched it on my computer (no DVD player) so it's possible that's part of the reason. I've been meaning to take it over to my parents' to watch it on their DVD player to see if there's a difference, now that they've finally figured out how their DVD player works - lol.

[doubletoe]

If it makes anyone feel better, I *still* haven't gotten my DVD from Adult Mids yet either. It's been almost 3 months. 8O I actually got ahold of someone last week who promised me my DVD would be in the mail by Thursday. They're in the same city as me, and I *still* haven't gotten it. I'm about to tear my hair out.

Oooh, the advantage of being in the same city! I think I'd be sitting on their doorstep on a daily basis by now, saying, "Hi there! Got my DVD?" :lol:

Of course I'm still waiting on my DVD from AN and all I can say is that this DVD must be pretty special . . . because I ordered *custom* boots from SP Teri the very same day and I have already received them in the mail!

[Joan]

If it makes anyone feel better, I *still* haven't gotten my DVD from Adult Mids yet either. It's been almost 3 months. 8O I actually got ahold of someone last week who promised me my DVD would be in the mail by Thursday. They're in the same city as me, and I *still* haven't gotten it. I'm about to tear my hair out.

As for Adult Nationals, I haven't gotten my DVD, nor have I received the sweatshirt I ordered. I'm in the process of planning a cross-country move, so this is a very stressful time for me, and I'm not very appreciative that $150+ worth of skating stuff I've purchased has not yet arrived. :frus:


Is Local Motion responsible for Adult Mids?

[WhisperSung]

Is Local Motion responsible for Adult Mids?

No. CG Video did Adult Mids. I've had problems with them before which is why I specifically ordered my DVD to be picked up after the event. I write the check, finish my event, and then go to pick up the DVD only to be told they're behind because it was a long flight and my DVD will be in the mail the following Monday (which was March 19 or something around then). I am so irked with them. And now they won't return my calls. I'm going to have to start calling with different peoples' phones so they don't see it's me on the caller ID anymore. :twisted:

doubletoe: My luck would be I'd get there and the place would be empty. While they're in the same Metro area as me, I'm North of Minneapoliks and they're way East of St. Paul. I'd waste 1.5 hours going to and from there if they weren't home. That's why I've been putting it off.

[Debbie S]

Hey WhisperSung, you could always threaten to go there in person if they don't send you your DVD - maybe that would scare them enough to motivate them to put it in the mail. :lol:

Seriously, though, I hope you get your DVD soon. You might also want to contact the people responsible for hiring them (LOC?) and let them know so they are aware of the problems with this vendor and hopefully won't hire them again. Someone from the Adult Committee (sectional chair?) should be aware of the problems with both Mids and AN, too.

Just a bit of advice to anyone/everyone....when paying in advance for things, it's always better to charge it to a credit card rather than write a check or pay cash, b/c you can then dispute the charge with your credit card co if you don't have the merchandise by the time the bill comes. Then the credit card co can fight it out with the merchant and you'll get your money back if you still don't get what you ordered. If you write a check and it gets cashed, your bank will just say that you wrote the check and took the 'risk'.

I took my NYI DVD to my parents' tonight and watched it on an actual TV screen. Video quality still not good. The FS was a little bit better, but my mom agreed that the CM and MIF events were fuzzy, and the color was a bit off.

[LOCAL MOTION]

First of all, let me apologize to all of the Adult Nationals skaters that placed orders with our company, for the delay in getting the DVDs to you. We have prided ourselves in producing a quality of DVDs that is unmatched by other companies in the fact that we produce menu-driven DVDs with thumbnails and chapters on each skater in each event. This is a lengthy process, albeit not a feature-length film production, as someone stated in their post. We wanted to produce our "Nationals quality" DVD for our adult compatriots and make it a special memory with all the intros and chapters, etc., but as it turns out, I believe the concensus among the adult skaters is that they want a product very quickly and do not care about the frills, bells and whistles we include in our qualifying competition DVDs.

The process of building, burning and reproducing the DVDs in our chaptered/menued format is still a couple weeks from being complete, so I am going to take it upon myself to go ahead and start dubbing the events in the normal track DVD with a scroll and the event, but no chapters and no thumbnails, in order to expedite the process and get the DVDs out to all of our customers in a more expeditious fashion.

I do take exception and am deeply hurt by the post by AdultPairSkater (Larry Scibilia) about how unprofessional Mitchell and I have been in our business dealings. We have spent over 15 years building this company and I take offense to all of your comments about the history of our coming into this business and how we handle it.

Larry, you got a VHS last year at 2006 ANs that Lauren ordered. VHS tape production quality MAY be similar among the different video companies, but if you had seen the DVDs we produced last year, I know there is no way you could say that the quality of our work is "the same" as everyone else's. You have no idea how much blood, sweat, and tears have gone into trying to satisfy EVERY customer and how much of our soul we put into this business. For you to say that we are cold, callous and disregard you is just simply not true. Nor is it true that we are stupid and unknowledgeable about completing our project. How would you like it if someone called you stupid and unknowledgeable in your medical field and splashed that all over the internet for thousands to read? How long would you be in business? How many patients would you continue to have?

Someone else posted that they received their DVD at the ANs in Overland Park at the competition. They might have received their action photo CD, but we were the videographers there, and although we were delivering VHS tapes on site at that time, the DVDs ordered were definitely not delivered on site. Another misnomer.

If anyone has e-mailed and not gotten a response, then the e-mail did not arrive in my in box as I check e-mails many times a day and respond to EVERY e-mail that I receive. Double-talk? I'm not sure what you mean.

Cash cow? Routine jobs? No real training? You know nothing about our backgrounds, so how can you make those statements? I won't even take the time to go into our "training and background" to be in this business, but it is extensive. If you think it is such a cash cow, bring your checkbook, buy us out, and you can do a better job, I'm sure.:giveup:

Adult pair champions? No, actually, it's dance champions and we also skated in masters pairs. If you're going to make these statements, at least do your homework!

In another post, someone said that it is the end of the competitive season, so what else should we have to work on but ANs DVDs? We had 6 competitions in the 7 weeks ending with ANs. We have had 5 competitions since ANs. Is this an excuse for taking this long to get the DVDs to you? No, of course not. Just that we work 16-18 hours a day, every day, whether at competitions or in the office getting the products to our customers. No one sees that side of this business.

Please know that we regard each and every one of our customers as not only a customer, but as a friend. We do our absolute best every single day to please each of you, although we know that there will always be a minority who will not be happy. Again, we apologize for the delay and will be working VERY diligently to get the track DVDs sent to you ASAP.

I wear my heart on my sleeve and I know it's obvious from this post. I don't have the time nor the interest to check on or write on chat boards, but since a fellow adult skater informed me of this thread and I read what I considered to be slanderous (actually libelous since it's in writing) statements, I felt compelled to respond.

BTW, it's lmpvideo@aol.com and not impvideo@aol.com as stated in Larry's post, if anyone wants to contact us.

My mantra in life is: If it's worth doing, it's worth doing well. I will keep striving for this in every aspect of my life.

Thanks for listening to my ranting.

Deb Shipwash

[manleywoman]

We have prided ourselves in producing a quality of DVDs that is unmatched by other companies in the fact that we produce menu-driven DVDs with thumbnails and chapters on each skater in each event. This is a lengthy process, albeit not a feature-length film production, as someone stated in their post. We wanted to produce our "Nationals quality" DVD for our adult compatriots and make it a special memory with all the intros and chapters, etc., but as it turns out, I believe the concensus among the adult skaters is that they want a product very quickly and do not care about the frills, bells and whistles we include in our qualifying competition DVDs.

The process of building, burning and reproducing the DVDs in our chaptered/menued format is still a couple weeks from being complete, so I am going to take it upon myself to go ahead and start dubbing the events in the normal track DVD with a scroll and the event, but no chapters and no thumbnails, in order to expedite the process and get the DVDs out to all of our customers in a more expeditious fashion.

Thanks for the response Deb. But I'm curious: how long do the Nationals competitors have to wait for their "Nationals quality" cds, with all the intros, menus and chapters? Only because while I understand you are busy and may be backlogged, I have a hard time beleiving that they wait as long as 7 weeks.

And you state that you are still several weeks away from doing a chaptered/menu format, if you continued that route. Wow.

I think you may need to consider hiring more staff or getting more burning equipment, because getting our DVDs 10 or so weeks after a competition really is unacceptable. Sorry, but that's how I feel about it.

[saras]

Thanks for the response Deb. But I'm curious: how long do the Nationals competitors have to wait for their "Nationals quality" cds, with all the intros, menus and chapters? Only because while I understand you are busy and may be backlogged, I have a hard time beleiving that they wait as long as 7 weeks.

And you state that you are still several weeks away from doing a chaptered/menu format, if you continued that route. Wow.

I think you may need to consider hiring more staff or getting more burning equipment, because getting our DVDs 10 or so weeks after a competition really is unacceptable. Sorry, but that's how I feel about it.

Especially given that we were promised within 4 weeks at the competition, *and* our credit cards were charged at the competition.

For many of us, AN is the last competition of our season - where all the other tweaks and edits along the way are done and this is the final performance. To have to wait SO long to see what we did (competing is way less about any medal or placement for me - and way more about whether I skated the way I wanted to skate) is wrong on so many levels. It's very upsetting too.

I am well into mapping out my next year of training, and I'm going on how the program "felt". If I could rely on that reliably, I probably wouldn't need a coach - !!!

In short, I am an extremely unhappy customer. On some level I can excuse the long wait to get it up on IceNetwork - past experience has proven that process to be sporadic at best (both with IceNetwork and with the prior incarnation of Figure Skating Channel). But for those who paid a fairly large chunk of money up front for a DVD to be mailed in presumably 4 weeks - it's just wrong and bad business.

[Debbie S]

And according to several posters here (lovepairs and sk8er1964), they were told over a week ago that the DVDs were about to be mailed. If the completion process was still a "couple weeks" away, then why were they told they would be mailed imminently? Lying is a bad idea - for one, you can easily get caught. :roll:

Charging people's credit cards immediately is something that seems unique in the skating world. In addition to comp DVD and VHS orders, I had that experience when I ordered a dress that was on backorder. I was told the dress would take 4-6 weeks - it was more like 8 - and then, when it didn't fit and I sent it back, it took over a month for the co to issue the credit and then only after I called. Every time I've ordered something from a catalog or other store and it's not in stock, I don't get charged until the item is shipped.

Personally, I don't care about chapters and bells and whistles on my DVDs from comps (a clear picture is important, though). If doing all of that is what delays the process 2 months, then I think you need to reconsider your approach.

[Joan]

First of all, let me apologize to all of the Adult Nationals skaters that placed orders with our company, for the delay in getting the DVDs to you.

Is Icenetwork waiting on you, or are they having their own problems in getting these videos up?

[WhisperSung]

Thanks to the poster who suggested contacting the Mids LOC to make them aware of my DVD woes. I actually worked on the committee but never thought to do this. I also think I'm going to find CG Video's email address and email them, letting them know I'll be stopping over to pick up my DVD sometime this week. At this point, I'd just like to have it.

As for making sure to pay by credit card, I would've if I'd realized I wouldn't get my DVD at the event like I thought I would. In fact, I don't even know if CG video takes credit cards for certain.

I guess I'm not all that concerned about getting my AN DVD because I haven't as of yet received my Mids DVD. I suppose if I'd already had that one, getting my AN DVD would be more of a priority! My boyfriend's still trying to get the AN sweatshirt he ordered for me at the event, too, as it also hasn't arrived!

[lovepairs]

Joan,

Laura Fawcett told me awhile ago that IceNetwork had all the video in hand, and that the problem was "coding" it, or something like that? She told me by the end of last week that more of AN would be up, but nothing...

[techskater]

Charging people's credit cards immediately is something that seems unique in the skating world. In addition to comp DVD and VHS orders, I had that experience when I ordered a dress that was on backorder. I was told the dress would take 4-6 weeks - it was more like 8 - and then, when it didn't fit and I sent it back, it took over a month for the co to issue the credit and then only after I called. Every time I've ordered something from a catalog or other store and it's not in stock, I don't get charged until the item is shipped.


I worked for a 3rd party logistics company for a retailer for a while and the reason why retailers don't charge before the item ships (or charge and ship within 24 hours) is because according to my former contact at the retailer IT'S ILLEGAL for them to do so (and he was the Director of Distribution). They were very specific when we set up the order fullfillment and shipping operation that if we weren't going to ship something on the day the order came to us, we were to shift the pick date in their system so the customer wouldn't be charged.

[raeskates]

As long as we're complaining about videography companies ;) , I will add my own comments that I thought the vendor who did the photos and videos at NYI this year was terrible (in case anyone from the NYI committee is lurking). What happened to Productions East? They may have been a little more expensive, but at least they did their job. And offered VHS format as well as DVD.

I think this is interesting because I have had terrible luck with Productions East. First they are very, very expensive and then second I have not ever had them do what I requested correctly the first time. Now with that said, yes they were professional and did redo it later and send me a new copy but still 4 times I have to contact them after the competition to get something corrected. For the price they charge I would think it could be done correctly the first time.

Rae

[lovepairs]

You know what...I just really have to say this:

It seems as though "service" in this country is really on the decline. I can't explain it, but I can't get anything done anymore. It seems that:

1. Everytime I call any service oriented business to get something done, I get a voice mail, with a million loops, never get a person anymore, get dumped into a black hole, and no one returns my call.

2. If I am fortunate enough to get a human being on the phone, they can never answer my questions. No one ever knows anything anymore (everyone is functioning at the level of an intern) and the corportation won't even allow you to ask for the persons whole name with whom you are speaking. Or, should I say we can ask, but the person on the other end of the phone is not "allowed" to tell you their full name!

3. Nothing ever arrives in the mail on time anymore. Everything is always very delayed, and when it finally arrives...it's wrong and you have to start the entire process all over again!!! I always have to do things 2, or 3 times before I can have what I initially ordered done correctly.

4. Then, this happened to me last month, totally out of the blue MasterCard put a stop on my credit card. I go to use it and NOTHING!
So, I have to go to the bank, waste a whole afternoon to find out what is wrong...turns out I ordered something from England, and the credit card company became suspicious and put a hault on my card! So that was another whole day wasted doing nothing trying to clear this nothingness up.

5. We show up for a test that is scheduled for 3:30pm. They bump it up to 1:55. No one bothers to call us to tell us about this change. There are not enough judges to hang around to judge us. They make it feel like it's our fault...we rush to get ready for the god damn test, skate the thing feeling totally rushed, our coach shows up after the fact, because he was in transit coming from a distance...and well you know the rest...RETRY.

Please feel free to continue where I left off...thank you for listening to my rant, but this whole thing with still not being able to see our performance on IceNetwork, is sending me through the roof!!!!!!!!! :frus:

[AdultPairSkater]

Hi everyone :)

I am so glad that Deb Shipwash from Local Motion decided to post in response to the nature of how they do business.

It appears that Local Motion has multiple options for producing video recordings. They are now saying they will produce non-"Nationals quality" DVDs to speed up the processing, but didn't we all pay $60+/flight for a "Nationals quality" DVD? Isn't this a rip-off? We should get what we paid for in a timely fashion as contracted at the time of sale. To provide us with anything less is a rip-off, unless they offer a partial refund with the non-"Nationals quality" DVD.

One thing is certain, customer satisfaction seems to be very low right now for them, and there must be at least a couple of hundred adult customers from AN out there, if not more.

I still maintain that an active e mail writing campaign might be effective, as they owe us a product and we should aggressively try to collect in the same way any of us would be chased if we owed a debt or service.

Cheers!

[lovepairs]

On that note, I think all the Adult Skaters should ask for a refund on their subscription with IceNetwork, or at the very least, agree not to renew for next season.

[FrankR]

On that note, I think all the Adult Skaters should ask for a refund on their subscription with IceNetwork, or at the very least, agree not to renew for next season.

Although I can understand how it can get frustrating to not see more of the performance of the adult skaters for the past season on IceNetwork (Adult Mids and the rest of Adult Nationals), for my own case, I would not feel right asking for a refund or agreeing not to renew for next season. Although my primary reason for subscribing was to be able to view my own skates and those of my friends at adult events, I have still made ample use of my subscription to view many of the standard track events. I also feel that this type of service is still relatively new. This is only the second season that such a service has been offered. So I'm willing to hang on and continue to give web-based viewing of events a shot at least in the short-term and hope that they work out the kinks. The worst that can happen is that I would still get to view some great skating that I otherwise wouldn't have the opportunity to enjoy. Just my two cents.

[lovepairs]

Hi Sweetie,

Here in lies the problem:

All of the kids events went up in a very timely fashion. The technology didn't change between then and now. I simply feel that I did not get what I paid for, also I think it is very bad business for companies, such as IceNetwork not to respond to emails, and simply toss customer inquiries into a black hole...not very inspiring, or confidence building. I'm really not interested in being treated this way, and will not give them my very hard earned $$$ as a result.

[Joan]

Although I can understand how it can get frustrating to not see more of the performance of the adult skaters for the past season on IceNetwork (Adult Mids and the rest of Adult Nationals), for my own case, I would not feel right asking for a refund or agreeing not to renew for next season. Although my primary reason for subscribing was to be able to view my own skates and those of my friends at adult events, I have still made ample use of my subscription to view many of the standard track events. I also feel that this type of service is still relatively new. This is only the second season that such a service has been offered. So I'm willing to hang on and continue to give web-based viewing of events a shot at least in the short-term and hope that they work out the kinks. The worst that can happen is that I would still get to view some great skating that I otherwise wouldn't have the opportunity to enjoy. Just my two cents.


I think they should do one of two things to placate their unhappy adult subscribers:

Keep the videos up all next year so we can view them over and over, as we would have already if they'd put them up in a timely fashion;

or

Give us a discount on next year's subscription and PROMISE to do better!

[Joan]

You know what...I just really have to say this:

It seems as though "service" in this country is really on the decline. I can't explain it, but I can't get anything done anymore. It seems that:

1. Everytime I call any service oriented business to get something done, I get a voice mail, with a million loops, never get a person anymore, get dumped into a black hole, and no one returns my call.

2. If I am fortunate enough to get a human being on the phone, they can never answer my questions. No one ever knows anything anymore (everyone is functioning at the level of an intern) and the corportation won't even allow you to ask for the persons whole name with whom you are speaking. Or, should I say we can ask, but the person on the other end of the phone is not "allowed" to tell you their full name!

3. Nothing ever arrives in the mail on time anymore. Everything is always very delayed, and when it finally arrives...it's wrong and you have to start the entire process all over again!!! I always have to do things 2, or 3 times before I can have what I initially ordered done correctly.

4. Then, this happened to me last month, totally out of the blue MasterCard put a stop on my credit card. I go to use it and NOTHING!
So, I have to go to the bank, waste a whole afternoon to find out what is wrong...turns out I ordered something from England, and the credit card company became suspicious and put a hault on my card! So that was another whole day wasted doing nothing trying to clear this nothingness up.

5. We show up for a test that is scheduled for 3:30pm. They bump it up to 1:55. No one bothers to call us to tell us about this change. There are not enough judges to hang around to judge us. They make it feel like it's our fault...we rush to get ready for the god damn test, skate the thing feeling totally rushed, our coach shows up after the fact, because he was in transit coming from a distance...and well you know the rest...RETRY.

Please feel free to continue where I left off...thank you for listening to my rant, but this whole thing with still not being able to see our performance on IceNetwork, is sending me through the roof!!!!!!!!! :frus:

You are SO RIGHT. A large part of the problem is "big box" competition with everyone else so they have to cut costs; and to cut costs, they and also the big box companies outsource their phone answering to either automation or India.

There is an opportunity here for locally-owned businesses to step up and offer SERVICE. Since Icenetwork and Local Motion are both locally owned, they should be doing better in this department!

[Joan]

Oh yeah, one other thing -

Why can't Icenetwork.com answer emails? Are they so overworked or understaffed that they cannot extend a common courtesy of answering emails about their product? To be fair, they did respond to one of my emails -- about 4 weeks after I sent it.

[Lutzlooploop]

Although I can understand how it can get frustrating to not see more of the performance of the adult skaters for the past season on IceNetwork (Adult Mids and the rest of Adult Nationals), for my own case, I would not feel right asking for a refund or agreeing not to renew for next season. Although my primary reason for subscribing was to be able to view my own skates and those of my friends at adult events, I have still made ample use of my subscription to view many of the standard track events. I also feel that this type of service is still relatively new. This is only the second season that such a service has been offered. So I'm willing to hang on and continue to give web-based viewing of events a shot at least in the short-term and hope that they work out the kinks. The worst that can happen is that I would still get to view some great skating that I otherwise wouldn't have the opportunity to enjoy. Just my two cents.

Frustrating - a resounding yes. While the video production company truly has some problems, they are a mom and pop, small potatoes operation. Ice Network, LLC is not. The responsibility for developing, managing, operating and maintaining the exclusive, official website and interactive media properties of Ice Network is supposed to be under the control and administration of MLBAM (Major League Baseball Advanced Media), and they are far from neophytes in the production of web based programming. It just makes no sense whatsoever, given the information that we as consumers have been made aware of, why it has taken so long for the videos from Adult Nationals to be put up. It is also puzzling to see that they were able to encode videos of Russian Nationals performances, all the back stage interviews from Sr. Nat's, Evening of Champions, etc, but interestingly only 15 events from Adult Nationals has gone up to date. As you said, that was singular reason why many subsribed to the channel at all. I think all of us would just like them to be candid, and to give us a logical explanation for the delay.

I find the delay with Ice Network more disturbing than the videographer's, because Ice Network realistically should have the resources to make it happen, and to date they have simply have not. We have just had vague promises that there's more coming.......someday. So, I do believe that Ice Network does owe something back to its adult subscribers. At the very least, perhaps an apology and extension of the viewing rights contract.

[jazzpants]

Can someone explain what's the process of encoding involves? And, for that matter, why of all the other events, only Adult Nationals and Midwestern sections seems to be the only two groups with problems delivering the videos? Is it that Local Motions and CG Videos (or whatever the name of the Midwestern Sectionals videographer) are the only two vendors where they don't have up to date equipment to handle what icenetwork has? (I mean... did icenetwork have to do the encoding for the other two Adult Sectionals too? Or did the videographers have the right equipment where they can do and turn out the other two vendors faster?)

Or is this a logistics reason? I can't help but think that it's a combination of both. :?? The other thing that makes me go "Hmmmm?" is whether USFSA and the MLBAM (who runs icenetworks.com) have a problem with their contracts with USFSA for NEXT year??? I seemed to recall something similar to this happened last year with MediaZone. Anyone knows the going ons about the current status of the business relationship between MLBAM and USFSA?

[lovepairs]

Lutzlooploop, I can't agree with you more! Very well said. Here is my understanding of the situation. Local Motion did give the videos to IceNetwork quite awhile ago, and IceNetwork is "encoding" them. This is what Laura Fawcett told me in an email a few weeks ago.

I can't remember who told me this, but the LOC (and I don't know why it would be the LOC) of Mid-Westerns never gave IceNetwork the footage. This info might have come in the same email that Laura sent me. I pretty certain that it did.

[FrankR]

As you said, that was singular reason why many subsribed to the channel at all. I think all of us would just like them to be candid, and to give us a logical explanation for the delay.


I think that this point explains one reason why my perception of the service I've received from IceNetwork differs greatly from others. Although, as I've said, my primary reason for subscribing for IceNetwork was that I wanted to see my skates and those of my friends at adult sectionals and nationals, it was not the singular reason that I ended up signing up. In addition to my adult skating friends, I also have friends that skate the standard track events and by subscribing to IceNetwork I was afforded the possibility to watch their programs. From that perspective, there is no reason for me to feel cheated by the service I have received thus far. I have been spending plenty of time watching skating that I otherwise would not be able to watch.

Also, I don't think that much can be read into the fact that the skates from Russian nationals and the back-stage interviews from US Nationals have been posted. I believe that both of those events took place in January (maybe February) and that content from both of these events was posted just a couple of weeks ago. So there was plenty of lag time there. It wasn't like that content was posted immediately after each of these events took place. It seems that the delay in posting adult Mids and the remaining events at adult Nationals has been perceived as some sort of affront to the status of adult skating. Although everyone's entitled to come to their own conclusions, I dont' believe this is the case. It took about four months for IceNetwork to get that footage from Russian and US standard track senior nationals up so clearly there are issues with Icenetwork and the timeliness of their encoding of footage regardless of whether an event is an adult track or standard track event. It's entirely possible that there are other factors contributing to the delay in posting the adult Mids and adult Nationals vids that we do not know exist other than the implication that they don't seem to care about adult skating. This is where I can certainly agree with everyone else in saying that Icenetwork should be more communicative to clear up any such misconceptions.

I certainly have nothing to gain from defending the folks at IceNetwork. However, what I am saying is that I have made ample use of my subscription, I acknowledge that there are issues and am patiently awaiting resolution of these issues. If others feel cheated or slighted then by all means they should do what they feel is necessary to correct their own situations.

[Lutzlooploop]

Frank:

I'm glad you are happy with your subscription to Ice Network, and have found it worthwhile.

I personally don't think the delay is some sort of nefarious plot to disrespect adult skating. Truthfully, they could put all the material up on June 29, 2007, and they would be fulfilling their contract. I doubt that many subscribers, regardless of how patient they may be, would be pleased with that outcome.

As to the additional materials, the point being made was that it undeniably took time and resources to encode that "extra" material, which arguably could have been used to process the "contracted" Adult Nationals footage.

Undeniably, a willingness to be more forthcoming and inform it subscribers as to the specific reasons for the delays in providing the footage from Adult Nationals would go a long way towards dispelling a large amount of the discontent being expressed here and other venues.

[LOCAL MOTION]

Hello, again, everyone,
Just wanted to put up another post and let you all know that we provided what USFS asked us for, which was duplicate camera master DVDs and sent them to Ice Network FEDEX. All of the West Rink events were sent during the week after ANs and the East Rink events were sent FEDEX several days later, so they have had all the footage for quite a while. We could have sent them encoded files, which we had, but they didn't want that. I have no idea why they have not posted the events.

As to the DVDs that we are dubbing to send out now of the ANs events, they will be with the scroll of the event name and skating order. The actual event footage is the same as if it were chaptered and had a menu. Also, you will all be pleased to know that we are going to go ahead and finish building the DVDs with all the bells and whistles. For anyone who feels they aren't getting what they paid for with the first DVDs we will send out, we will put a letter in with each DVD informing each of you that if you will e-mail us to let us know if you want us to mail the chaptered DVD when we finish them, we will be happy to send that to you. At least you will have something soon to watch and gather your friends around.

Customer service is and has always been our highest priority and sometimes, as humans do, we make mistakes and life gets in the way of our planned schedule. Again, we apologize for any inconvenience we have caused you, our valued customers, and in many instances, our friends. Mitchell truly thought he was going to have them finished and ready to mail out the end of May. Some things happened that then caused that not to be the case. He would NEVER lie intentionally. Those of you that really know us know that we take this business seriously and want to give our best at all times.

Please accept our apologies for the long wait.
Deb & Mitchell

[FrankR]

Undeniably, a willingness to be more forthcoming and inform it subscribers as to the specific reasons for the delays in providing the footage from Adult Nationals would go a long way towards dispelling a large amount of the discontent being expressed here and other venues.

Yes...agreed.

[doubletoe]

Mitchell truly thought he was going to have them finished and ready to mail out the end of May.
Please accept our apologies for the long wait.
Deb & Mitchell

Deb/Mitchell,

At this point, when are you expecting to be mailing them out?

We are going out of town in two weeks and would need to make some arrangements if it looks like it might be arriving while we're gone.

Thanks!

[WhisperSung]

jazzpants: It's my understanding that I'm one of the only people who hasn't yet received my Mids DVD. Perhaps I'm wrong but all the skaters I spoke to locally have already received theirs. That's why I'm so irked. That, and I leave messages daily stressing the importance of getting this shipped to me since I'm moving away very soon. At least Local Motion has posted here and responded to our concerns. I can't even get CG Video to call me back! (and what's even sadder is one of the owners coached skating at a club I skated at as a teenager and she KNOWS me. . .that drives me nuts).

I don't suppose anyone else ordered a sweatshirt from AN that they haven't gotten yet either? I'm having the worst luck imaginable with skating merchandise this year. :frus:

[sk8er1964]

My son just called, and he said there was a dvd in our mailbox addressed to me and marked "skating".

Keeping my fingers crossed that when I get home, it is the AN dvd! :D

[doubletoe]

My son just called, and he said there was a dvd in our mailbox addressed to me and marked "skating".

Keeping my fingers crossed that when I get home, it is the AN dvd! :D

Keep some ammonia handy when you check your mailbox, just in case you faint from the shock! 8O

[lovepairs]

Okay...now there's NOTHING on IceNetwork for the Adult Nationals! I mean, NOTHING! 8O

[sk8er1964]

Keep some ammonia handy when you check your mailbox, just in case you faint from the shock! 8O


Wheeee! doubletoe, I know the jumps weren't what you wanted, but your skating was awesome! No wonder you got a champ medal later on :bow: Patty P was totally awesome too! :D

My skating looked as good as it felt. :D But with slo-mo, I can see why the double was downgraded. Definitely fixable, though. :P

Hope everyone else's comes soon. I was kind of the squeeky wheel, so I got oil first. ;)

[Joan]

Icenet now has NO Adult Nationals videos up. The link is dead. What's up with that?

[lovepairs]

Icenet now has NO Adult Nationals videos up. The link is dead. What's up with that?

Just chalk it up to PROGRESS!&(*@!$##%&___+(&&%##$@!@~ :frus:

[TimDavidSkate]

Maybe IceNetwork is updating the whole entire list... And I guess its safer to put out the link while they are being updated so just in case there are mistakes :halo:

[FrankR]

Maybe IceNetwork is updating the whole entire list... And I guess its safer to put out the link while they are being updated so just in case there are mistakes :halo:

I thought this may have been the case as well. I guess we'll find out soon enough.

[doubletoe]

Wheeee! doubletoe, I know the jumps weren't what you wanted, but your skating was awesome! No wonder you got a champ medal later on :bow: Patty P was totally awesome too! :D

My skating looked as good as it felt. :D But with slo-mo, I can see why the double was downgraded. Definitely fixable, though. :P

Hope everyone else's comes soon. I was kind of the squeeky wheel, so I got oil first. ;)

OMG, you mean you ACTUALLY got your video?! LOL! Thanks for the praise, and please know that it is mutual! I sure wish I had been able to borrow one of your kick-@$$ axels that day! :lol: I also wish we'd had a chance to break open that bottle of red in the parking lot. . . it was a little cold, though. ;)

[WhisperSung]

Well, after an email to CG Video and the chair of Adult Mids, I know have my DVD! Quality is sort of iffy (it skipped a couple times, and the camera lost me during my footwork and I *know* I'm not fast enough for that to be happening ;)), but I've got it.

Now I just need to get my AN sweatshirt and DVD and I'm set. :twisted: (sounds like people are starting to get them now, hmm? I'm hopeful!)

[lovepairs]

AN Chicago is back up on IceNetwork, but nothing has been added to the original footage posted. Nothing new...

[TimDavidSkate]

AN Chicago is back up on IceNetwork, but nothing has been added to the original footage posted. Nothing new...

8O :cry: :??

[LOCAL MOTION]

You will be happy to know that ALL of the AN DVDs are now in the mail and on their way to you. Thank you for those of you who have been patient. I know it's been tough. Thank you.
Mitchell & Deb
Keep smiling!:D

[AdultPairSkater]

What an amazing response!

Within 5 days of responding so vehemently to my scathing post, stating they were a "couple of weeks" away from completing and mailing DVDs of our performances, Local Motion has completed and mailed all their orders.

Sadly, consumers often have to get ugly and demand and fight to receive what we have paid for and deserve.

Cheers!

[lovepairs]

What an amazing response!

Within 5 days of responding so vehemently to my scathing post, stating they were a "couple of weeks" away from completing and mailing DVDs of our performances, Local Motion has completed and mailed all their orders.

Sadly, consumers often have to get ugly and demand and fight to receive what we have paid for and deserve.



It seems to be in epidemic proportions these days in this country. As I said in an earlier post, it has almost become impossible to get anything done anymore the first time, without having to do it several times, without having to scream and yell. Service in this country has completely and totally gone down the tubes. I try to purchase as little as I can now just to avoid having to do a transaction with anyone, which inevitably turns into a nightmare...not great for the economy...you know what I mean...:frus:

[LOCAL MOTION]

Yes, for the past 5 days, I have worked 16 hours each and EVERY day to produce the DVDs with the event name and scroll, since there were several requests to receive the DVDs quickly and I did my best to get them out as quickly as I could after being alerted to this skating forum chat board and knowing how upset and frustrated many of you were. Am I asking you to feel sorry for me? No way. However, I think that in general, people say things in e-mails or chat boards that they would NEVER say to someone's face, and I think we need to think about how these writings affect people.

Yes, we are still a ways out from completing the menu-driven DVDs, and once again, for the umpteenth (is that really a word?) time, I apologize profusely for the long wait.
Deb

[saras]

Yes, we are still a ways out from completing the menu-driven DVDs, and once again, for the umpteenth (is that really a word?) time, I apologize profusely for the long wait.
Deb

I live in Western NY and my DVD arrived yesterday (Saturday).

While I am thrilled to have the DVD, and I can now see my event that has not yet been posted to Ice Network - it is BEYOND frustrating to try to watch my own skate repeatedly. While you can jump forward or backward to the start of a "chapter", within those segments (or just watching any DVD from the start) I cannot fast forward or back up. So (for example) if I'm the last skater in a "chapter" the only way to see my skate is to watch that entire chapter of 5 or 6 skaters. (No, chapters don't correspond to skate groups - warmups for new groups happen in the middle of chapters; but that's neither here nor there).

While yes, I like to watch the whole group, I really use these DVDs/videos to inform improving my own skating. So I tend to watch my program over and over again - picking it apart. Which is next to impossible to do with this DVD.

I have used both Windows Media Player and Real Player so far.

I'd like to get a DVD with just my own performance(s) on it. Preferably, I'd like to be able to fast forward, back up, and slow-mo through that too - but I'll take just my own performances at this point. Would this be possible? I'll call directly to see if you could send me this.

--Sara

[lovepairs]

Saras,

It might be helpful to go back and read this thread to understand why you received a DVD without Chapters to take you to your own skate. In a nut shell, that's what was taking Local Motion so long...that is, dividing everything into Chapters (all the bells and whistles.) Local Motion said that they would include a form in with the DVD that you just received, where you can request an additional DVD with all of the Chapters at no additional charge for this second DVD. This was my understanding of it (Local Motion posted this message on this thread.)

Sorry, that you are still not up on IceNetwork--I know how frustrating that is, because my event was in the second group postings, and that was an awful long time to wait to see what our program looked like.

[saras]

Saras,

It might be helpful to go back and read this thread to understand why you received a DVD without Chapters to take you to your own skate. In a nut shell, that's what was taking Local Motion so long...that is, dividing everything into Chapters (all the bells and whistles.) Local Motion said that they would include a form in with the DVD that you just received, where you can request an additional DVD with all of the Chapters at no additional charge for this second DVD. This was my understanding of it (Local Motion posted this message on this thread.)


I have read the previous postings by Local Motion. There are "chapters" on the DVD - but they don't link to individual skaters, just groups of skaters. The detail provided by Local Motion in previous posts here wasn't all that clear about what "chapters" are.

There was no note in the box of DVDs. Had there been, I would have posted about it above - instead of wondering whether I can call them and ask for a better DVD.

My freeskate is up on IceNetwork at least - just not my interp.

[saras]

:)

since when is scrolling forwardsd and backwards through a digital video a bell and whistle rather than a basic feature? I have never not been able to do that on a dvd, or a vhs for that matter ROFL. Sometimes, I have to wait until the whole group downloads from IceNetwork to be able to do that - but once it's downloaded and resident in my video viewing software - I should be able to scroll forwards and backwards.

I'll call them directly. I am not saying anything here I wouldn't say in person. I have had my share of vents - but I tend to try to be pretty rational in print. This whole experience is just frustrating - had I known, I would NOT have spent the money on the DVD, since what's up on IceNetwork is more useful for my purposes.

[TimDavidSkate]

Yey, I just got mine right now - I cant wait to go home and watch it :P

[doubletoe]

:)

since when is scrolling forwardsd and backwards through a digital video a bell and whistle rather than a basic feature? I have never not been able to do that on a dvd, or a vhs for that matter ROFL. Sometimes, I have to wait until the whole group downloads from IceNetwork to be able to do that - but once it's downloaded and resident in my video viewing software - I should be able to scroll forwards and backwards.

I'll call them directly. I am not saying anything here I wouldn't say in person. I have had my share of vents - but I tend to try to be pretty rational in print. This whole experience is just frustrating - had I known, I would NOT have spent the money on the DVD, since what's up on IceNetwork is more useful for my purposes.

I didn't think it was possible to make DVD's that WOULDN'T scroll forwards and backwards when you "fast-forward" and "re-wind". AMAZING!

[dcden]

I just got my DVD today, but I haven't watched it yet. Based on what some of you are saying above, this may be one of the very few times that I'm happy that I went first up in my group.;)

[saras]

I just got my DVD today, but I haven't watched it yet. Based on what some of you are saying above, this may be one of the very few times that I'm happy that I went first up in my group.;)

it totally depends if you're first in your "chapter". I *was* first in my group. My group just happens to start partway through a chapter (near the end). Like I said, the chapters have little rhyme or reason.

I'd be curious if others can scroll through the videos or if they can simply bop back to the start of a chapter.

Sara

[dcden]

Well actually i was first up in my entire (open) event, so I oughta be okay. Not my favorite position to be in though.

Sorry to hear that the DVD's aren't scrollable in any case.

[saras]

Well actually i was first up in my entire (open) event, so I oughta be okay. Not my favorite position to be in though.

Sorry to hear that the DVD's aren't scrollable in any case.

Yup - you're right - in this case, that'll probably work ;) And yes, it's a hard place to skate ...

part of me is really hoping that my DVD is the anomoly and everyone else can scroll to their heart's content.

[AdultPairSkater]

Yup - you're right - in this case, that'll probably work ;) And yes, it's a hard place to skate ...

part of me is really hoping that my DVD is the anomoly and everyone else can scroll to their heart's content.

Hi Sara :)

I received my DVD on Saturday, delivered with a postal delivery confirmation slip and a letter inside informing me of how to get the DVD with the chapter headings, etc. However, the delivery date for those is now "to be determined", and are probably down the priority list for completion.

My disc is about the same as a VHS, only in DVD format. It scrolls when using a DVD player or DVD player with a television. On Windows Media Player, I am unable to scroll. On Real Player, I am unable to scroll. On my DVD player software, PowerDVD I am able to scroll.

Have you tried your disc in other devices, or just your computer, and have you tried different types of software?

Cheers!

Larry

[SK8RX]

Got my DVD as well today. I watched it on my DVD player as opposed to my computer, and there wasn't any problem forwarding or rewinding. Is it an option for you to watch it on a stand alone DVD player? If not, I may be able to help you transfer it to another format which you can watch easier on a computer. Let me know if you need help.

edited to add....Oops... I see Larry posted the same reply!

[dcden]

I just saw my DVD, and it is scrollable in my Samsung DVD/VCR combo. So all is well.

AdultPairSkater, thanks for the tip re the various media playing software, as I have all three of the apps you mention.

[lovepairs]

Still haven't received my DVD, I'm hoping to find it in the mail today :cry:

[saras]

Got my DVD as well today. I watched it on my DVD player as opposed to my computer, and there wasn't any problem forwarding or rewinding. Is it an option for you to watch it on a stand alone DVD player? If not, I may be able to help you transfer it to another format which you can watch easier on a computer. Let me know if you need help.

edited to add....Oops... I see Larry posted the same reply!

I have only tried it on my computer, not a DVD player to a TV.

I still didn't get the letter - which email did they list to contact to get on the list of folks who want the "bells and whistles" version eventually??

Sara

[TimDavidSkate]

Im very pleased with mine :halo: Im just happy I get to see myself skate and my competitors... They were awesome btw, they had kick #ss axel attempts

[RinkRat611]

Hi, this is my first time posting so I'm sorry if I do this wrong.

Just wanted to let ppl know that my DVD came at noon today. :)
(I'm in the Detroit MI area.)

Can't wait to watch it and I hope there is the letter with my DVD so I can get the Menu Driven one regardless of how long it may be.

[LOCAL MOTION]

Our DVD recorders put in random chapters at 10 minute intervals when we do a straight dub as we did on the ones we sent out to you. We put a letter in with each DVD we sent out (or I thought we did) requesting those who wanted the chaptered DVDs to e-mail us. We are still working diligently on those. Thank for your patience.

[lovepairs]

Got it! :P And it did come with the letter from Local Motion.

Thank you!

[TimDavidSkate]

I just received my second copy today, it really had the bells and whistles. The dvd had a dramatic opening, featuring, clips of the Pairs champion, last year master's men gold medallist, and this year's - Davin, Ice Dancers (i forgot the name), an interp skater with a kite.

These features offered to play all and play in sections

Groovy 8-)

[AdultPairSkater]

Hello :)

I also received the "Nationals Quality" DVD with the lead-in video clips and olympic-style music for the main menu, and I have to tell you, I laughed, laughed right out loud, (and laughed some more) at the pseudo-Wide World of Sports introduction script lauding us all for being adult skaters "going for the gold", culminating in the dramatic view of the Chicago skyline with a musical flourish.

While certainly the most elaborate DVD I have received, I am really no more impressed with this than the DVD I received initially with the scrolled listing of competitors names, except for the laugh factor.

I genuinely had a good laugh at the introduction/lead-in which was trying so hard to impress and taking things far too seriously. For those who like and want this sort of thing, I am glad it is available. However, for my own personal taste and needs as an athlete, it's way too much fluff, something I will always fast-forward past and not something I would deliberately purchase and pay extra for if given the option. I personally prefer the streamlined version, which is what I will always order if given the choice.

Cheers!

Larry

p.s. The clips were of Brooks Jones, Paul & Michelle Harvath, the Championship Pair (Colleen & Bill) and Davin Grinstaff. I do not know who performed flying a kite.

[doubletoe]

Hey, that's very encouraging! I was figuring I might get mine by AN 2008, but now maybe I'll be a little more optimistic. ;)

[jazzpants]

I do not know who performed flying a kite.Is the person wearing a Charlie Brown costume. If so, I know who that skater is... :)

[flying~camel]

I do not know who performed flying a kite.

That's Lori Fussell.

[TimDavidSkate]

I kinda like the fluff :lol: